Shipment Policy
Effective Date: January 7, 2025

At HappyTopin, we are committed to delivering your products in a timely and efficient manner. Below are the details regarding our shipment policy:

1. Shipping Methods and Costs

We offer a variety of shipping options to meet your needs. The available shipping methods and their respective fees will be displayed during the checkout process. Shipping costs are based on the weight, size, and destination of the order.

2. Order Processing Time

  • All orders are processed within 1-2 business days of receiving your payment.
  • Orders placed on weekends or holidays will be processed the following business day.
  • Please note that custom or made-to-order products may take additional time to ship.

3. Shipping Time Estimates

  • Standard Shipping: 5-7 business days.
  • Expedited Shipping: 2-3 business days.
  • International Shipping: Varies depending on the destination country. Delivery times for international orders may take 7-21 business days, depending on the shipping method and customs processing.

Please note that these are estimates and delivery times may vary due to circumstances beyond our control, such as weather, carrier delays, or customs.

4. Shipping Address

Please ensure that your shipping address is correct and complete before completing your purchase. We are not responsible for any delays or issues caused by incorrect or incomplete shipping information. If an order is returned due to an incorrect address, the customer will be responsible for any additional shipping costs.

5. International Shipping

We offer international shipping to select countries. International orders may be subject to customs duties, taxes, or fees that are the responsibility of the customer. These charges are assessed by the destination country and are not included in the shipping cost at checkout.

6. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment through the carrier’s website.

7. Shipping Delays

While we strive to ensure timely delivery, certain factors may cause delays, including:

  • Weather conditions
  • Carrier delays
  • Customs inspections (for international shipments)
  • High order volume during holidays or sales events

If there is a significant delay with your order, we will notify you as soon as possible.

8. Lost or Damaged Shipments

  • Lost Shipments: If your order is lost in transit, please contact us within 30 days of the shipping date. We will work with the carrier to investigate and resolve the issue.
  • Damaged Shipments: If you receive a damaged product, please contact us within 7 days of receiving the package. We will arrange for a replacement or refund, and we will cover any return shipping costs if the item is defective.

9. Order Modifications

Once your order is placed, we are unable to modify or change the shipping method. If you need to change your address or shipping details, please contact us as soon as possible, and we will do our best to assist you before the order is shipped.

10. Customer Service

If you have any questions or concerns about shipping, please feel free to contact our customer service team at:

  • Email: info@happytopin.com
  • Phone: (715) 382-4198
  • Address: 21077 78th Ave, Cadott, Wisconsin (WI), United States