Refund and Returns Policy
Effective Date: January 7, 2025
At HappyTopin, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a simple returns and refunds process.
1. Return Eligibility
To be eligible for a return:
- The item must be in its original condition and packaging.
- The item must be unused and in a sellable condition.
- Returns must be requested within 30 days of receiving the item.
2. How to Return an Item
To return an item, please follow these steps:
- Contact us at info@happytopin.com or call (715) 382-4198 to initiate the return process.
- Provide your order number, the item you wish to return, and the reason for the return.
- We will provide you with return instructions and a return authorization (RA) number.
- Ship the item back to us using a traceable and secure shipping method. Please ensure the item is properly packaged to avoid damage during return shipping.
3. Refunds
Once your return is received and inspected, we will process your refund to the original payment method. Please note that it may take up to 7 business days for the refund to appear on your account, depending on your bank or payment provider.
- Original shipping charges are non-refundable.
- Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
4. Non-Returnable Items
Some items are not eligible for return, including:
- Gift cards or digital products.
- Items marked as final sale or non-returnable.
- Personalized or customized items.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a replacement or refund, and we will cover the return shipping costs.
6. Exchanges
We do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the replacement item.
7. Shipping Costs for Returns
Customers are responsible for the cost of return shipping unless the item was defective, incorrect, or damaged. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.
8. International Returns
International returns are accepted under the same conditions as domestic returns. However, customers are responsible for the return shipping costs, customs fees, and taxes.
9. Contact Us
If you have any questions regarding our return and refund policy or need assistance with a return, please contact us at:
Email: info@happytopin.com
Phone: (715) 382-4198
Address: 21077 78th Ave, Cadott, Wisconsin (WI), United States